TeleCheck will investigate the accuracy of the information you provide. This process can take up to 30 days from the date we receive your request. After we’ve completed the review, we will mail a notice of the results to you.
Be assured that the confidentiality of the information you provide is legally protected from unauthorized third-party disclosure. Thank you for working with TeleCheck to maintain the accuracy of your information.
We ask for your personal information, like social security number, because TeleCheck validates information by unique identifiers such as a driver's license or social security number or bank number(s). We ask for this information to ensure that the search we conduct will be complete and accurate.
If you prefer to mail your request, please include:
- a daytime contact phone number
- a copy of your driver’s license
- your social security number
- a copy of a voided check
Send the request for your file report to:
TeleCheck Services, Inc.
Attention: Consumer Resolution Services
P. O. Box 6806
Hagerstown, MD 21741-6806
To protect consumer’s privacy, we communicate only with the individual to whom the information pertains. If the consumer does wish for us to communicate directly with a third party about their records, we will need to receive a Power of Attorney or specific written instructions, signed by the consumer whose information is being requested, authorizing us to disclose the information to the named third party.